TECHNICAL SUPPORT
Connect remotely with the help desk or we can come to you!
IT EXPERTS’ full range of support services designs solutions to keep your business agile and productive. Therefore, we provide flexible and responsive attention. We conduct support either onsite or remotely as the situation warrants. Furthermore, we offer the service on an hourly basis or through one of our managed services plans.
In addition, we operate in small field teams supplemented by our centralized help desk. Our setup ensures service that is timely, expert, and personal. A personal approach, in fact, is more than just a friendly face. Consequently, this commitment drives knowledge and understanding of your network, fostering quick on-point reaction.
Whether you need help getting email on your smart phone or an extra set of hands to complete a project, IT EXPERTS is here for you when you need us.
FREE NO OBLIGATION IT CONSULTATION FOR YOUR BUSINESS.
613-510-1234
Support On-Demand
Our experienced technicians settle basic issues, resolve complex tasks, and troubleshoot your systems. Need a persistent issue resolved? You may be tired of being tied into unnecessary long-term contracts.
However, IT EXPERTS provides clear, per-incident technical support and diagnostic services. We guarantee associated resolution paths for every case. Ultimately, gain peace of mind knowing that when you refer an issue, that issue is resolved.
Examples Of What Is Included
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Repairing your PC, laptop, and Apple Mac (software and hardware).
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Resolving email issues (Outlook, Office 365, and any other platform).
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Protecting your computers from viruses and cleaning malware infections.
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Troubleshooting your Server issues.
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Diagnosing your cable and wireless network problems.
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Resolving problems with printers and Internet connection issues.
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Support for local and cloud-based backups.
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Restoring your files and folders from backups.
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Setting up new computers, Servers, and Networks.
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Implementing remote working solutions for your staff.
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Handling any other IT issue or need that your business has.
SUPPORT Installation & Procurement
Our installation and procurement services cover a vast range of needs. We can deploy a single new workstation or server. Furthermore, we design and implement Wide Area Networks (WAN) to connect geographically separate sites.
In addition, we offer a full range of remote access, wireless, and mobile solutions. These services are consequently designed to maximize your flexibility and productivity.
Installation and Procurement Services Include:
- Servers & Data Storage.
- Desktops, Laptops & Tablets.
- Backup Solutions.
- Remote Access Solutions.
- Wireless/Mobile Solutions.
- Network Security Appliances.
- Racks, Enclosures & Power Solutions.
- Operating System & Application Licensing.
The client is the focal point of any business. Fast support is the best way to maintain a happy client base and develop your business through referrals. But how can you compete with large businesses that already have well-established 24/7 systems?
However, this is where we come in. Outsourced help desk support from IT Experts guarantees you a reliable, responsive, and professional support channel every minute of every day. In fact, we are fast: 97% of tickets are resolved within the first 60 minutes, with an average reaction time of just 23 minutes.